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FAQ

Spoonfed Foods questions & answers

General

 

Where can I purchase your products?

Please check our store locator - however please note some stores don't stock all products, so we recommend you call them first.

 

Are Red Onion Jam & Winemakers Jam the same jams?

Yes, they are exactly the same jam. The Winemakers Jam label was created to partner with a wine and cheese platter.

 

The lid is too tight, I need help?

The jams are hot filled causing the lid to be a little tight and hard to open sometimes. Here are a few tips on how to open the lid:

  • Slip the end of a spoon under the lid and twits to pry open the lid slightly, you'll hear the air escape and you should be able to open easily.
  • Turn the jar upside down, tap the corner of the jar lid on a hard surface.
  • Turn the jar upside down in a bowl of hot water.

 

How to store the jam?

Store an unopened jar at room temperature, once opened store in the fridge. (Please see the Best Before date at the bottom of the jar)

 

How can I be sure your jams are gluten free?

All our jams have been tested and certified gluten free, the analysis is reperformed yearly.

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Ordering

 

Can I amend my order after it has been placed?

Once you submit an order on the Site, we can’t guarantee changes or cancellations, because of the speed and efficiency of our order processing and fulfillment. If you would like to make changes to, or cancel, your order, please email info@spoonfedfoods.com.au. Any cancelled order will be promptly refunded.

 

Can I gift wrap an order?

We currentlly don't offer a gift wrapping service - however please advise if this is something you would appreciate us incorporating at info@spoonfedfoods.com.au

 

Can I ship 1 order to multiple locations?

No. An order can only shipped to one location.

 

How do I track my order?

Please contact us at info@spoonfedfoods.com.au if you need to track your orders - we can do that for you.

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Refunds and Returns

 

What if I’m not happy with my order?

In the event that you are unhappy with your order, please email info@spoonfedfoods.com.au to discuss your concern.

 

What if my order arrives damaged?

In the event that we processed your order incorrectly, or that you received a defective or damaged item, please email info@spoonfedfoods.com.au within 2 days of receipt. We will provide a full refund and/or replace the item. On some occasions we will require defective or damaged items to be returned.

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